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Terms & Conditions

Introduction

Assignment

General Terms & Conditions

Restricted Countries

Your Account

Intellectual Property Rights

Game Terms & Conditions

Bonus Policy

We give bonus offers from time to time. These bonuses are subject to the following rules:

Free Bingo Terms & Conditions

Invite a Friend Bonus Scheme

VIP Terms & Conditions

Loyalty Plan CashBack:

Promotion Terms & Conditions

Introduction

Eligibility

Changing a Promotion

Promotions and Prizes

Loyalty Points Terms & Conditions

Banking Policy

General

  1. Bingo Flirt caters for various payment options as detailed below.

  2. All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.

  3. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us.

  4. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder.

  5. You will promptly notify us of any changes to details previously provided by you to the Company.

  6. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account.

  7. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you.

  8. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.

  9. Bingo Flirt restricts the total number of registered payment methods per player to 5.

  10. We use the SSL Protocol to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential information.

Deposits and withdrawal methods

By Phone

For a safe, quick and simple way to deposit, call one of our support agents by phone for free now (from the UK): 08000 516 412

Credit Cards

Available in all currencies.
Credit Card purchases are one of the quickest purchase methods at Bingo Flirt.
Bingo Flirt accepts Visa and MasterCard credit cards.
We prefer Visa cards
Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies.
Please note: It is only possible for players to make purchases using their own debit cards.

NETeller

Available in all currencies.
NETeller is an online money transfer service that you can use to deposit funds to your bingo account.
Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support NETeller Online Payments.

Debit Cards

Available in all currencies.
Debit Card purchases are one of the quickest purchase methods at Bingo Flirt. Bingo Flirt accepts Visa Debit and Maestro debit cards.
Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies.
Please note: It is only possible for players to make purchases using their own debit cards.

Paysafecard

Available in all currencies.
paysafecard is a prepaid voucher that you can use to fund your bingo account. To make a deposit using paysafecard you will need to purchase a paysafecard voucher.

Ukash

Available in all currencies.
Ukash deposits are an instant, fee-free, secure and easy way to fund your bingo account.
In order to make a deposit with Ukash you need to purchase a Ukash prepaid voucher.

PayPal

Available in all currencies. Can also be used in Austria, Finland, Ireland, UK, Portugal, Spain, Italy and Sweden. PayPal deposits are an instant, secure and easy way to fund your Bingo Flirt Account

Entropay

Available in all currencies.
EntroPay Virtual Visa Card
EntroPay is reloadable virtual VISA cards that can be used to pay online just like a regular VISA card. EntroPay VISA cards can be funded from your personal credit or debit card.

Wire Transfer

Available in all currencies.

Deposit Policy Overview

  1. Approved transactions will be automatically credited to your account so you can begin playing immediately. However, in case you used a wire transfer deposit method, your account will be credited within 5-8 business days after we have received the wire transfer.
  2. Prior to a first withdrawal, a minimum of £30 must be deposited. In addition, a player must make at least one Bingo or Instant Game wager, to qualify for a withdrawal.

    Bingo Flirt has set the following deposit limits:

    Daily Limit - £1,000
    Weekly Limit - £3,000
    Monthly Limit - £5,000

    We reserve the right to amend the aforementioned limits in our sole discretion at any time.

    NOTE: Please note that the limits referred to above are for our new members. Bingo Flirt may vary the deposit limits for individual members following a review of an individual player's playing status and account history. In order to request an increase to your current deposit limit and to receive further information please contact our customer service team at help@bingosupport.org.

  3. If you are experiencing problems making a deposit, please contact our customer service team. We are available 24 hours a day for your convenience. Click here to Contact us.
  4. On your statement you will be billed by Cassava Ltd. If you are experiencing problems making purchases, please contact our customer service team. We are available 24 hours a day for your convenience.

Withdrawal Policy Overview

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

Verification Documents

The withdrawal policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. The purpose of this validation process is to prevent potential online fraud.

Main Verification Documents:

  1. Photographic ID: A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Driver's License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
  2. Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
  3. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
  4. Notarized documentation may also be required depending on the amount of your withdrawal request (done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature).

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your Bingo membership.

In order to secure the transmission of the documents we recommend that you send them in separate emails. With regards to credit cards, please send copies of the front and back of the relevant card separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our member's documents are digitally stored in a secure environment, which is accessible exclusively to specific specialized security agents.

Please send your documents to us via an email attachment to: bingosecurity@cassava.net

The Withdrawal Process

The method by which you withdraw is directly dependent on the payment method by which you have submitted your deposit(s) in the past in accordance with the following terms:

  1. The minimum withdrawal amount in Bingo is £20 and subject to minimum limits imposed by available payment methods.
  2. If you used one of your credit/debit cards to deposit funds to your account, the relevant withdrawal will be paid back to that particular card;
  3. If you used a variety of payment methods to deposit into your account and the requested withdrawals are equal to or less than the deposit(s), then the withdrawals are refunded based on the payment methods used and the amounts deposited for each payment method in the following order:
    1. Visa cards
    2. UK MasterCard
    3. Maestro card
    4. PayPal/Neteller account
  4. If your withdrawal amounts are higher than the deposit(s), then following payment in accordance with Sub-Section (ii) above, the remaining withdrawal balance will be paid to you according to your chosen payment method(s).

However, in case you used a Entropay, Paysafecard, Ukash, a non UK MasterCard or an invalid card which we are unable to send payments to and therefore*, your withdrawal will be returned to you via your choice of a cheque or wire transfer.

* Please see Credit/debit cards Exceptions below.

Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the Bingo cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your Bingo account.

After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.

As previously mentioned, during the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your Bingo account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.

The Withdrawal Completion Time for most of the payment methods (credit/debit cards, wire transfer) is approximately 5 business days. However there are some payment methods that may take a little longer.

See detailed information on how much time it takes to process each payment method:

Payment method Withdrawal process time Withdrawal completion time Total Payment Source On Statement
Credit/Debit Cards 48 hours 5 days 4-7 days Cassava Ltd
MasterCard (UK only) 48 hours 2-3 days 3-5 days Payment received with thanks/Payment
Cheque 48-72 hours UK Only - up to 6 days
ROW - 10-15 days
Europe 7 - 10 days
UK - 5-8 days
ROW - up to 21 days
Europe up to 15 days
Chexx Inc issued by Northern Bank
Neteller 48 hours 2-3 days
4-5 days Cassava Ltd
Wire Transfer 48 hours 4-7 days 7-10 days Cassava Ltd
Paypal 48 hours 2-3 days 4-5 days Cassava Ltd

All timeframes are calculated based on business days (Monday through Friday).

It may take additional time for your credit card or payment method provider to post funds to your account.

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue.

Your withdrawal history can be viewed from the 'My Account' page, accessible from the homepage when you are logged in. In the 'My Account' area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

Important notes:

  1. You can request up to 10 withdrawals per day - withdrawals requested by the same method within 24 hours may be combined in one payment.
  2. The minimum withdrawal amount in Bingo is £20. Prior to a first withdrawal, a minimum of £30 must be deposited.
  3. We reserve the right to void winnings or withdrawal enabled by winnings resulting from a technical fault (including but not limited to incorrect game payouts) with any of the games offered.
  4. The Company reserves the right to cancel any withdrawal, in which case the value of the withdrawal will be refunded to the Bingo account balance, should the withdrawal be deemed to have resulted from irregular activity.
  5. Bonuses can never be withdrawn before fulfilling the wagering requirement. Real money won from bonus wagering can be withdrawn only after all 'Bonus Policy' wagering requirements have been met, otherwise all bonuses will be forfeited
  6. There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
  7. We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above. Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.
  8. In the case of a wire transfer, you need to enter your bank account details in the cashier.

For assistance with withdrawal, or any other matter, please contact our Customer Support Team.

* Credit/Debit Cards Exceptions:

  1. Visa Credit/Debit Card Withdrawal: Due to regulations imposed on, or policies adopted by some issuers of Visa credit/debit cards, the Company is not permitted to pay to particular Visa credit/debit cards issued. Therefore, members who have deposited to their Bingo accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.
  2. MasterCard/Eurocard credit/debit cards ("MasterCard") Withdrawal: Due to regulations imposed on, or policies adopted by issuers of MasterCard cards,the Company is permitted to pay withdrawals via BACS to MasterCard cards that were issued in the UK only. Therefore, members who have deposited to their Bingo accounts via a non UK MasterCard cards shall receive withdrawals via wire transfer or cheque.

Withdrawal Limits

We have set the following cash-out (withdrawal) limits:

Daily Limit - £1,000
Weekly Limit - £2,000
Monthly Limit - £3,000

We reserve the right to amend the aforementioned limits in our sole discretion at any time.

Privacy Policy

Introduction

The Website and the services offered on this website are powered by a software belonging to Brigend Limited ("Brigend") and operated by Cassava Enterprises (Gibraltar) Limited ("Cassava"), which are both within the same corporate group and registered under the laws of Gibraltar to provide such services. As such, all personal data and customer funds are transferred to and stored by Cassava on its servers in Gibraltar. Cassava is happy to provide you with online bingo services under its remote gambling license issued by the Government of Gibraltar, and is committed, along with the Brand Owner, (collectively the "Company", "we" or "us"), to preserving the privacy of all visitors to the Website. When you use the Company's services, you shall be asked to provide personal identifiable information ("PII") to the Company. The Company, as mentioned above, is committed to respecting your privacy and to complying with applicable data protection and privacy laws and we have therefore provided this Privacy Policy to help you understand how we collect, use and safeguard your PII for the purpose of offering you online bingo services. If you do not understand the Privacy Policy or how we handle or use the PII which you provide to us then you are invited to send in your questions to help@bingosupport.org and we will do our best to answer your questions in full as quickly as possible.

Personal Identifiable Information Collection

We collect PII when you register and use our bingo services, make customer inquiries, register for information or other services from the Company (including through Facebook applications), or when you respond to communications from us (such as questionnaires or surveys). The PII we will collect from you may include, for example, your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration or through surveys which the Company shall undertake.

How Your Information is Processed ("Purposes")

The PII which you provide to us will be processed for one or more of the following Purposes: (i) to allow us to provide you with bingo services; (ii) to process any of your requests for information; (iii) to provide member support services to you; (iv) to market our services or products or those of other entities existing within the same group of companies in which Cassava exists (the "Cassava Group") or those of the Brand Owner or any of their business partners and affiliates ; (v) to notify you about updates to our software and/or services; and (vi) to support any of the intended purposes specifically stated at the time at which you provided the PII

To Whom Your Information is Disclosed ("Recipients")

Your PII may, for the Purposes, be disclosed for processing to any of the following Recipients: (i) to any companies within the Cassava Group and their employees who have a need to know such information; (ii) to any third parties which provide services to the Company in order to allow or enable us to provide you with bingo services, including by way of example affiliate networks, payment processors and data verifiers; (iii) to any auditors, contractors or other advisers auditing any of Cassava Group's business processes; and (iv) to any potential purchasers or investors in any company within the Cassava Group. Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the PII and handle it in accordance with the relevant laws. We ensure that your information will not be disclosed to government institutions or authorities except if required by law.

Your Choice - Direct Marketing

Out of respect for your right to privacy we are happy to provide you with an easy means to decline receiving email/SMS offers from us. At any time, you may request to discontinue receiving these offers by sending a blank message with the word "Remove" in the subject area to help@bingosupport.org or enter "My Account and change your setting to "Unsubscribe.

Your Rights in relation to your PII

You can write to us at any time to obtain a copy of your PII and to have any inaccuracies corrected. Where appropriate, you may have your PII rectified, amended or completed. Please email help@bingosupport.org. We may levy a small charge to cover the cost of administration.

Security

We have implemented suitable security policies, rules and technical measures to protect and safeguard all the PII under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your PII, are obliged to respect your privacy.

Cookies

We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. Our website uses four types of cookies: (i) 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) 'first party cookies' / 'persistent cookies' which are set and read only by our website, saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next login (such as user name and/or password); (iii) 'third party cookies' which are set by other websites who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access; and (iv) 'flash cookies' which are saved during game play to allow quicker and better gaming experience. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.

Advertisements

We use a third-party advertising technology to serve advertisements when you visit our websites. This technology uses information about your visits to our websites (not including your name, address, or other personal information), to serve our advertisements to you. In the course of delivering our advertisements to you, a unique third party 'cookie' may be placed or recognized on your browser. We also transmit website usage information about visitors to our websites to the servers of a reputable third party for the purpose of targeting our Internet banner advertisements on the Website and other sites. To do this, we use 'Web beacons' and 'cookies' provided by our third party advertisement server on our sites. The information that is collected and logged on our behalf through this technology is not personally identifiable. If you do not want your non personal information used to target advertisements to you, please visit www.networkadvertising.org and follow the "opt-out" instructions.

Protection of Minors

The services provided by the Company are not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with PII represents to us that they are 18 years of age or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any PII submitted by or collected from you. If we become aware that a minor has attempted to or has submitted PII, we may not accept this information and may take steps to remove such information from our records.

International Transfer

Since we operate globally, it may be necessary to transfer your PII to other companies within the Cassava Group or to service providers of the Company and the Cassava Group ("Service Providers") located in countries outside the European Union. This may happen if our servers, the Service Providers, or such companies are based outside the European Union, if you use our services and products while visiting countries outside the European Union or if we transfer your PII to such companies and Service Providers, and you hereby consent to said transfer of your PII. The data protection and other laws of these countries may not be as comprehensive as those in the European Union in these instances we will take steps to ensure that a similar level of protection is given to your PII.

Retention

Your PII will not be stored for any longer period than is necessary for the purposes for which it was collected.

Information about us

Cassava Enterprises (Gibraltar) Limited Suite 601/701 Europort, Gibraltar
This Privacy Policy is subject to change, so please check it regularly. We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes change, we will notify you as soon as possible and, where required, seek your consent where such notification relates to a new additional purpose for processing. If you have any enquiry about this Privacy Policy please write to help@bingosupport.org.

Responsible Gaming

Bingo Flirt is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gaming experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.

GamCare

GamCare

GamCare, one of the leading authorities on advice and practical help in addressing the social impact of gaming, has recognised Bingo Flirt's dedication towards the issues of responsible gaming and player protection and has therefore awarded the company with its certificate.

The company had undergone an audit which had covered issues such as staff training, underage verification, self deposit limits/self exclusion and referrals to helping agencies. Bingo Flirt was found by GamCare to be keeping excellent standards of practice in all these aspect.

We have implemented the following company policies and tools:


Protection of minors

In line with the Government of Gibraltar's Gaming Ordinance, Bingo Flirt does not allow anyone under the age of 18 to play its casino or poker games.

Our bingo sites are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at Bingo Flirt. We use sophisticated verification systems which can identify minors who log in to our software.

Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gaming. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

More tips for parents:

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with Bingo Flirt, please notify our Operations Department at operations@cassava.net.


Preventing Compulsive Gambling

Bingo Flirt recognises that while most people play for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gaming problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

  1. Bingo Flirt's training program incorporates methods and techniques that assist our employees in recognising and taking appropriate actions when they identify compulsive or underage gaming.
  2. We have implemented an easy to use self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our bingo site.
  3. We let you set your own maximum allowed deposit amount.
  4. Upon your request, we will remove your name from our email list.

Remember!

Like many things, what is enjoyable in moderation can be disastrous in excess.

If you suspect that you may have a gambling problem, you may seek professional help from the following organisations:

Gamblers Anonymous gambling therapy

More advice and information about responsible gaming can be found at - gambleaware.co.uk

If you are worried about your gaming habits or you want to know more about the signs of compulsive gaming, try our self-assessment test.


Self Limits

At Bingo Flirt we give you the tools to control the amount of money you use to play bingo. You can set your own monthly deposit limits and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member Support is available by phone, email and live chat 24 hours a day, 7 days a week.

Click here to set your deposit limits.

To help you set limits that are right for you, try answering this short questionnaire:

  1. Establish what constitutes an acceptable loss before starting to play.
  2. Note how often you play.
  3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.


Self-Exclusion & "Take a Break"

If, at any stage, you become concerned about your gambling behavior, you can request one of the following:

During these periods we will block your account. New accounts you might attempt to open during the exclusion period may also be blocked to the extent detected by us. In addition, Bingo Flirt will take all reasonable measures to make sure any such detected accounts do not receive any promotional material during this time.

During the six-month self-exclusion period, the request for temporary blocked access will be enforced and irrevocable. You may re-activate your account once the six-month self-exclusion period has ended by logging in with your user details or by contacting the Member Support Team. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.

Please note: If you download any of our applications from the Apple AppStore to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude from any of the Sites. The only way to prevent receipt of such notifications is by changing the settings on the device itself.

You acknowledge and agree that should you choose to self-exclude from any of the Sites, you shall not be permitted to open or use a new or existing account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another Site, forfeit any funds you may deposit (or have previously deposited) therein, and shall not be liable to refund to you any funds you may have wagered or won through such account.

You can request a six-month self exclusion period or "Take a Break" period by calling our Member Support Team. Representatives are available by phone, email and chat 24 hours a day, 7 days a week.

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.